Privacy policy

Makode values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, request a proposal, engage our services, or interact with our content.

This Policy applies to the Makode website and to interactions related to our services.

 

1. Who we are and how to contact us

Makode is a strategic and creative movement that builds high-performance businesses through e-commerce operations. We do not operate as a traditional agency. We exist to raise standards, challenge the status quo, and guide companies toward their next level by combining method, strategy, and intentional execution.

For the purposes of this Privacy Policy, Makode acts as the data controller of the personal data processed through this website.

If you have questions about this Policy, wish to exercise your rights as a data subject, or require any clarification related to privacy, please contact us through the channels indicated on the Contact page of this website.

 

2. Information we collect

We may collect the following categories of information, depending on how you interact with us.

2.1 Information you provide

Name, email address, company name, job title, phone number, message content, and other information submitted through contact forms, proposal requests, scheduling tools, or direct communications.

2.2 Information collected automatically

When you browse the website, we may automatically collect information such as IP address, approximate location, language, device type, operating system, browser, pages visited, time spent on the site, traffic source, and interaction events.

2.3 Information received from third parties

We may receive information from platforms used for communication, scheduling, traffic analysis, hosting, forms, and CRM systems, in accordance with your settings and permissions on those platforms.

 

3. How we use your information

We use personal information only when necessary for legitimate purposes, including to:

  1. respond to inquiries, messages, and proposal requests;
  2. provide and manage our services and projects;
  3. manage relationships with clients and prospective clients, including operational communications;
  4. improve the website, user experience, and security;
  5. measure content and campaign performance, when enabled;
  6. comply with legal, accounting, and regulatory obligations;
  7. protect rights, prevent fraud, and respond to security incidents.


4. Legal basis for processing

Depending on your location and the context of the interaction, we process personal data based on:

  1. consent, when you choose to provide data or accept optional cookies;
  2. performance of a contract or pre-contractual measures, when you request a proposal or engage our services;
  3. legitimate interests, such as improving the website and maintaining essential communications, always respecting your rights;
  4. compliance with legal obligations, where applicable.

     

5. Cookies and measurement tools

We use cookies and measurement tools to ensure proper website functionality, improve browsing experience, and, when authorized, understand how the website is used.

Cookies are small text files stored on your device when you visit a website. They allow, for example, remembering preferences, maintaining essential functionality, and providing a more consistent experience.

 

5.1 Types of cookies used

According to the options presented in our cookie banner, we use the following categories:

Strictly necessary cookies
These are required for the website to function properly. They include essential features such as navigation, security, access to protected areas, and basic site operations. These cookies cannot be disabled.

Preference cookies
These allow the website to remember information about your actions and preferences, such as language or settings, to personalize future visits.

Analytics cookies
These help us understand how visitors interact with the website, enabling the identification of usage patterns and opportunities for improvement. Collected information is used in aggregated form whenever possible.

Marketing cookies
These may be used by us and by partners to measure campaigns, optimize communications, and display more relevant content or advertisements on other websites, when applicable.


5.2 Cookie management

You can manage your cookie preferences at any time through the cookie banner displayed on the website. You may also configure your browser to block or alert you about cookies. However, disabling certain cookies may affect website functionality and browsing experience.

 

6. Sharing of information

We do not sell your personal information.

We may share information with service providers that assist us in operating the website and delivering our services, such as:

  1. hosting, infrastructure, and security providers;
  2. email and communication tools;
  3. CRM and relationship management platforms;
  4. forms and scheduling tools;
  5. analytics and measurement services;
  6. payment processors, when applicable to contracted services.

These third parties act as data processors, with limited access to the information necessary to perform their functions and are subject to confidentiality and security obligations.

 

7. International data transfers

We may store or process information outside your country, including in Canada, the United States, and the European Union, depending on the tools used. In such cases, we adopt appropriate safeguards in accordance with applicable legislation.

 

8. Data retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, contractual, and operational obligations.

In certain cases, information may be retained for longer periods when required by law or for accounting, tax, security, or legal defense purposes.

Some data processed by Makode is stored and managed by third-party platforms used in website operations and service delivery, such as e-commerce, communication, and management systems. In these cases, data retention also follows the policies and requirements of those platforms.

Where applicable, data subjects may request deletion or anonymization of their personal data. Such requests will be assessed in accordance with applicable law and existing technical and legal limitations.

 

9. Your rights

Depending on your location and applicable legislation, you may have rights regarding your personal data, including the right to:

  1. confirm whether we process your data and obtain information about such processing;
  2. access, correct, or update personal information;
  3. request deletion, anonymization, or restriction of data, where applicable;
  4. request data portability, in accordance with applicable law;
  5. restrict or object to certain types of processing;
  6. withdraw consent at any time, where processing is based on consent;
  7. request information about data sharing with third parties, where applicable.

To exercise your rights or clarify questions related to personal data processing, please contact us through the channels indicated on the Contact page of this website. Requests will be reviewed in accordance with applicable legislation and technical and legal limitations.

 

10. Security

Makode adopts technical and organizational practices aligned with industry standards to protect personal information against unauthorized access, misuse, loss, alteration, or improper disclosure.

These practices include access controls, use of reliable infrastructure, continuous monitoring, and adoption of recognized platforms that follow high standards of security and compliance.

Information security is treated as an essential part of our operations and is continuously reviewed as technologies, processes, and risks evolve.

 

11. Embedded content and external links

The Makode website may include links to third-party websites or embedded content, such as videos, forms, scheduling tools, or external platforms used to facilitate communication and service delivery.

When interacting with such content or accessing external websites through our site, the processing of information becomes subject to the privacy policies and practices of those platforms. We recommend reviewing applicable policies whenever you leave the Makode environment.

Makode seeks to use market-recognized partners and tools aligned with good security and privacy practices whenever such integrations are necessary.

 

12. Children and minors

Makode’s website and services are intended for a professional audience and are not designed to collect personal data from children or minors.

If personal information of a minor is inadvertently provided, please contact us so we can assess the situation and take appropriate measures.

 

13. Changes to this Policy

We may update this Policy to reflect changes in practices, technologies, or legal requirements. The most recent version will always be available on this page, with the updated revision date.

 

14. How to contact us

For questions, requests related to personal data, or the exercise of rights under this Privacy Policy, please contact us through the channel below:

Email: legal@makode.com


Last updated: January 1, 2026